Coronavirus Update: March 17, 2020
How are we dealing with Coronavirus?
As the Coronavirus is affecting our communities, we have been receiving a lot of emails and phone calls from clients who have parties booked.
If you need to reschedule your in-person party we ask that you send in an email to firstname.lastname@example.org and include your Invoice No. Date, Time, Location and Character.
The email should state you are requesting to RESCHEDULE your party. As a courtesy, your non-refundable deposit per our terms and conditions, will be applied as a credit to reserve your future rescheduled party.
Please remember to request to “RESCHEDULE”, so your non-refundable deposit per our terms and conditions can be applied for a future credit.
As stated in our Terms and Conditions, your deposit is non-refundable, however we are offering clients who must reschedule their parties a credit on their nonrefundable deposit as a courtesy.
If you must reschedule your party, it is important to alert us immediately so that we can notify the performer, and so that you do not forfeit your ability to reschedule.
Due to the volume of rescheduling requests we are receiving, please try to give us a minimum 6-10 weeks advance notice for your new date. We will do our best to accommodate your requested new date and time. If you do not have a date set to reschedule your party, do not worry, most families do not, and when you do we will do our best to accommodate.
Please remember we are a small family owned business and have a high volume of calls and emails. We are doing our best to respond quickly to everyone. Thank you for your support.